Boosting team morale

Do you have a team leader role? Do you feel that morale on your team is low? How can you improve the atmosphere in your work place?

By Sarah Stimson

The last year has been difficult for everyone, as employees have seen rafts of job losses in all sectors. Everyone knows someone who has been made redundant in the last twelve months and it makes us nervous about our own positions. Now, more than ever, people are pushing their noses to the grindstone in order to make themselves indispensible and secure their role in the company. Meanwhile, budget cuts may mean that the more frivolous benefits have gone. Away days abroad, free breakfasts and regular parties might be a thing of the past.

Such an uncertain environment can lead to low morale and does not make for a happy atmosphere. And low morale can also result in poor performance. But there are a few things you can do to improve the situation.

As the economy strengthens and your company’s position is more secure it may be possible for you to offer reassurances about the financial future of the firm, and in turn your team members’ roles there. In any event, clear internal communications about the strategic direction of the company go a long way to making employees feel valued and secure.

You should also take the time to listen. Many employees feel that they have no say in the running of their company and can be critical of decisions they feel are thrust upon them. An open dialogue can prevent this. Try to avoid being defensive and try not to take any criticism personally. If you have a very large team, then a staff survey may be a good idea. Ask them what would make their work easier and explore areas such as employee recognition and ways for them to be involved in company changes.

Reward good performance with small tokens. It doesn’t have to blow the budget – maybe a gift voucher or bottle of wine. Make sure that your team members receive recognition for a job well done and that praise is given for those who have excelled. And make sure that their colleagues are aware of their achievements.

Add a little down-time to the day. Yes, your team is there to work, but all work and no play makes for a very serious atmosphere. Perhaps introduce a dress down day to encourage a more relaxed atmosphere, or arrange for your team to do something socially like go for a few drinks one lunch time, or bowling on a Friday night.

On the flip-side, you may find that a little more structure will help. Interestingly, most people need systems and boundaries in order to feel secure. People like to know where they stand. Make sure your procedures are clear and that decision making is not a painful process.

Finally, set a good example yourself. Try not to talk negatively as low morale can spread like wildfire. Have a positive approach to work and don’t dwell on the things that you can’t change.